gi99 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") explains in detail your relationship with the gi99 platform ("we", "us", or "gi99") and our responsibilities regarding your personal information. By using the gi99.beer website, you are considered to have accepted the terms of this Policy.

We believe that protecting your privacy is a fundamental right. gi99 therefore uses SSL encryption and other modern security technologies to keep all your information safe. Please read this Policy carefully, and contact us if you have any questions.

This Policy applies only to information collected through the gi99 platform. Separate privacy policies apply to third-party websites or services.

2. What Information We Collect

gi99 collects certain personal information to provide its services and manage your account. The categories of information collected are described below.

2.1 Information You Provide Directly

When you create an account or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Valid email address and mobile number
• Residential address
• National ID card or other identity document details (where applicable)
• Payment information such as bKash, Nagad, or Rocket mobile wallet numbers

2.2 Automatically Collected Information

When you use gi99, some information is collected automatically:

• IP address and device type
• Browser information and operating system
• Site visit and exit times, and browsing activity
• Login history and session information
• Information collected through cookies and similar tracking technologies

2.3 Financial Transaction Information

Information about your deposit and withdrawal history, balance changes, and betting activity is collected. This information is used to ensure financial security and prevent fraud.

3. Purpose of Using Information

gi99 uses the information it collects for the following purposes:

3.1 Service Delivery and Operations

• Creating, verifying, and managing your account
• Processing transactions — confirming deposits and withdrawals
• Managing bonuses, promotions, and rewards
• Providing gaming history and account statements
• Resolving technical issues

3.2 Security and Compliance

• Account identity verification and fraud prevention
• Confirming your age and identity (compliance with the 21+ age requirement)
• Complying with Anti-Money Laundering (AML) policies
• Ensuring responsible gaming

3.3 Communication and Support

• Contacting you via live chat or email to answer your questions
• Sending important account notifications
• Improving services according to your preferences

3.4 Platform Development

gi99 continuously improves its platform by analysing user behaviour and preferences. However, no personally identifiable information is revealed in this analysis.

4. Information Sharing and Disclosure

gi99 never sells your personal information to third parties. However, information may be shared in certain specific circumstances:

4.1 With Service Providers

A limited amount of necessary information may be shared with payment processors (bKash, Nagad, Rocket), game software providers, and technical service providers. These parties are required to operate under gi99's guidance and in compliance with the privacy policy.

4.2 For Legal Obligations

Information may be disclosed where required to comply with a legal order or directive from a competent authority. In addition, information may be provided to relevant authorities in investigations into money laundering or fraud.

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale involving gi99, user information may be transferred. In such cases, you will be notified in advance by email or on the platform.

5. Cookies and Tracking Technologies

The gi99 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help us improve your experience.

5.1 Essential Cookies

These cookies are necessary for the core functionality of the platform. Without them, login, maintaining sessions, or secure transactions are not possible. They cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences such as language or display settings. They make your experience more personalised.

5.3 Analytics Cookies

These cookies collect information to understand which parts of the platform are used most. This information is collected in completely anonymous form.

You can control cookies by changing your browser settings. Keep in mind, however, that disabling certain cookies may make some features of the platform harder to use.

6. Data Retention Period

gi99 retains your personal information only for as long as is necessary and legally justifiable.

• Active Account: All information is retained for as long as your account remains active.
• After Account Closure: Financial records and transaction information may be retained for a set period in accordance with legal requirements.
• Security Logs: Security-related information is retained for a set period for the purpose of fraud prevention.
• Marketing Consent: If you unsubscribe from marketing communications, a record of that preference is maintained.

Once the retention period ends, your personally identifiable information will be securely deleted or anonymised.

7. Data Security Measures

gi99 has adopted industry-standard technical and procedural security measures to ensure the safety of your information.

7.1 Technical Security

• SSL (Secure Sockets Layer) encryption on all data transmissions
• Application of high-grade encryption technology to stored data
• Firewall and intrusion prevention systems
• Regular security audits and vulnerability testing
• Secure data centre infrastructure

7.2 Procedural Security

• Data access restricted to authorised personnel only
• Regular staff training on privacy and security
• Rapid response plan in the event of a data breach
• Adherence to a minimum necessary data collection policy

However, the transmission of information over the internet is not entirely risk-free. While gi99 makes every effort to ensure the highest level of security, it is not possible to guarantee complete security. Keeping your account password confidential and informing us of any suspicious activity are also part of your responsibility.

8. Your Rights

As a gi99 user, you have the following rights over your own information:

8.1 Right to Access

You may request at any time to know what information we hold about you. We will provide a summary of the relevant information within a reasonable time.

8.2 Right to Correction

If your account contains any incorrect or incomplete information, you may request that it be corrected. Maintaining accurate information is in the interest of both parties.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information must be retained for a set period due to legal obligations.

8.4 Right to Object to Processing

You may object to the processing of data related to marketing communications and profiling. In such cases, we will respect your preference.

8.5 How to Exercise Your Rights

To exercise any of the rights above, contact us at: [email protected] — our support team is available in both Bengali and English, seven days a week, twenty-four hours a day.

9. Protection of Minors

gi99 is for persons aged 21 and above only. We do not knowingly collect any information from minors. An age verification process must be completed when creating an account.

If we receive any evidence that a minor has created an account, we will immediately close that account and delete any information collected.

If you suspect that we may hold information belonging to a minor, please notify us immediately.

10. Third-Party Links

The gi99 platform may contain content from game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others. These providers have their own privacy policies and we are not responsible for their collection or use of information.

Payment services — bKash, Nagad, and Rocket — are governed by their own user agreements and privacy policies. It is recommended that you read those policies before making a transaction.

11. Changes to This Policy

gi99 may update this Privacy Policy from time to time. If any significant changes are made, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to your registered email address.
• Display a notice on the platform before the changes take effect.

If you continue to use gi99 after the changes, you will be considered to have consented to the updated policy. It is therefore recommended that you review this policy regularly.

12. Contact

If you have any questions, comments, or complaints about this Privacy Policy, please contact us through the following:

• Email: [email protected]
• Live Chat: Available seven days a week, twenty-four hours a day

Our support team is ready to assist you in both Bengali and English. Privacy-related requests are handled with the highest priority.